Shipping Info

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections: 

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched within 72 hours after the order is placed and the payment is received.
  • Shipping Time: The time taken to arrive to destination after dispatched from our warehouses. 

We use a high-security checkout procedure on our site to protect both the customer and The Urban Upgrade. This extends our processing time to 5 days as we fully verify our customers and fulfil orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA & Canada:
Standard Secured Shipping & Insurance takes 1.5-4 weeks for delivery, if your item is in stock.

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1.5-4 weeks for delivery, if your item is in stock.

U.K & EUROPE
Standard Secured Shipping & Insurance takes 1.5-4 weeks for delivery, if your item is in stock.

Other Countries
Standard Secured Shipping & Insurance takes 1.5-5 weeks for delivery, if your item is in stock.

Note: Upon purchase, the customer must accept that these delivery times are estimates only, based on the average data from 1000+ orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used

 

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, your will receive a Shipping Confirmation email.

DELIVERY TIME

All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.

  • FREE Standard Shipping for all orders, unless stated otherwise
  • Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
  • The only downside of our service is that our products are high in demand, and are normally out of stock in the US warehouse. But, don’t worry, we have a backup storage facility in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 1.5 to 4 weeks (the US Only). Your time is invaluable, we won’t waste it.
  • For worldwide (non-US) customer. Your product will arrive within 1.5-5 weeks depending on your shipping address.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the buyer.