FAQs

What currency are the prices I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days processing time for your order to ship out, average shipping times are 2-4 weeks.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order within 6 hours of placing the order by sending an email at hello@theurbanupgrade.com.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply notify us via email at hello@theurbanupgrade.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-4 weeks.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@theurbanupgrade.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.